Guarantee & Returns

GUARANTEE

Robert Thomson.com guarantees that our products will be free from defective material and workmanship and we offer a 2 year quality guarantee.

We will only be liable to honor a guarantee if:

  • the defect existed at the time of delivery and/ or ┬ámanifested during the warranty period;
  • the defect did not arise due to normal wear and tear or abuse by the customer;
  • the customer provides the tax invoice

Should you be unhappy with your product during the guarantee period please send us a photo of the defect along with a written description of the flaw. After assessment we will then be in contact with you to make arrangements either for repair or replacement at our cost.

RETURNS

We offer a returns option on some of our products. The products that are returnable are indicated on the product detail section of each product on the website.

If you wish to return the product/s email us info@robert-thomson.com within 3 working days of receiving the product/s that you wish to return. Include in this email images of the product/s and the packaging along with details on why you wish to return. Return requests will be approved at the discretion of Robert Thomson.com

Products will not be eligible for return if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.

Once we give you our written agreement that you can proceed to return, goods are to be returned at your expense and arrangement to the relevant warehouse address in Johannesburg that we will supply you.

Once we receive the goods in perfect condition (and in original packaging), we will proceed to refund you the full price paid for the product/s. (less the original delivery charge paid) within 48 hours.